U.S. Postal Service: Labor-Management Problems Persist on the Workroom Floor (Volume II)

Pursuant to a congressional request, GAO reviewed labor-management relations at the U.S. Postal Service, focusing on the: (1) Service's efforts to change its corporate culture and become more competitive; (2) status of union-management relations; (3) work environment and labor relations problems in mail processing and delivery operations; and (4) Service's and unions' efforts to improve the work environment and labor-management relations.