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Performance-Based Organizations: Lessons From the British Next Steps Initiative

T-GGD-97-151 Published: Jul 08, 1997. Publicly Released: Jul 08, 1997.
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Highlights

GAO discussed the British Next Steps initiative, a model the administration used in crafting its performance-based organization (PBO) proposal, and the lessons that the Next Steps experience suggest for PBOs in the United States.

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Full Report (14 pages)

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Topics

Government Operations
AccountabilityComparative analysisCustomer serviceForeign governmentsInteragency relationsIntergovernmental relationsPerformance measuresPublic administrationManagement reengineeringPerformance goals