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Artificial Intelligence Use Cases

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As of January 2024

Use Case Potential Benefits Maturity Phase Relevant Techniques

Organizes large volumes of text, such as public comments from Regulations.gov

  • Groups contents by similar themes
  • Prioritizes reviews based on relevant hierarchical topics
Late-stage prototype
  • Natural language processing
  • Topic modeling
  • Sentiment analysis
  • Semantic matching
Summarizes draft GAO legislative mandates
  • Increases efficiency and reduces manual processes
  • Highlights potentially fragmented and duplicative mandates
Late-stage prototype
  • Natural language processing
  • Large language model
  • Semantic matching
  • Regular expressions
Assists with copyediting according to GAO’s style guide
  • Automates select copyediting tasks
  • Enables staff to focus on narrative structure and clarity
Late-stage prototype
  • Natural language processing
  • Neural network modeling
  • Sentiment analysis
Provides automated responses to chat questions on published GAO work
  • Summarizes published GAO content to enhance knowledge management and increase efficiency
  • Enhances specificity and accuracy of results
Early-stage prototype
  • Large language model configuration
  • Prompt engineering
  • Retrieval-augmented generation
  • User telemetry measurement
Summarizes qualitative responses from annual GAO Employee Experience Survey
  • Identifies trends, patterns, and sentiments quickly
  • Improves survey interpretation with less manual intervention
  • Assists with root-cause analyses
Early-stage prototype
  • Natural language processing
  • Large language model
Monitors information about congressional committee calendars, press releases, and web contents
  • Matches congressional interests with relevant GAO work
  • Enhances timeliness of outreach and technical assistance
Early-stage prototype
  • Natural language processing
  • Large language model
  • Semantic matching
Enhances GAO auditing through use of extended reality glasses
  • Improves data collection and collaboration across locations
  • Reduces costs and risks
  • Enables new data capturing and analysis opportunities
Concept exploration
  • Computer vision and object recognition
  • Real-time image, video, and sensor data processing
Triages IT help desk requests and answers internal GAO policy questions
  • Provides 24/7 self-service assistance to GAO employees
  • Allows support staff to focus on more complex requests
Concept exploration
  • Natural language processing
  • Large language model
  • Sentiment analysis
  • Integrated workflow and escalation

Source: GAO.