Homeland Security: Federal Protective Service's Contract Guard Program Requires More Oversight and Reassessment of Use of Contract Guards
GAO-10-341
Published: Apr 13, 2010. Publicly Released: Apr 14, 2010.
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Highlights
To accomplish its mission of protecting about 9,000 federal facilities, the Federal Protective Service (FPS) currently has a budget of about $1 billion, about 1,225 full-time employees, and about 15,000 contract security guards. FPS obligated $659 million for guard services in fiscal year 2009. This report assesses the challenges FPS faces in managing its guard contractors, overseeing guards deployed at federal facilities, and the actions, if any, FPS has taken to address these challenges. To address these objectives, GAO conducted site visits at 6 of FPS's 11 regions; interviewed FPS officials, guards, and contractors; and analyzed FPS's contract files. GAO also conducted covert testing at 10 judgmentally selected level IV facilities in four cities. A level IV facility has over 450 employees and a high volume of public contact.
Recommendations
Recommendations for Executive Action
| Agency Affected | Recommendation | Status |
|---|---|---|
| Department of Homeland Security | Given the long-standing and unresolved issues related to FPS's contract guard program and challenges in protecting federal facilities, employees, and the public who use these facilities, the Secretary of Homeland Security should direct the Under Secretary of National Protection and Programs Directorate (NPPD) and the Director of FPS to identify other approaches and options that would be most beneficial and financially feasible for protecting federal facilities. | In 2010, GAO reported that FPS faces a number of challenges in managing its guard contractors that hamper its ability to protect federal facilities. We also reported that although FPS has used guards to supplement the agency's workforce since the 1995 bombing of the Alfred P. Murrah Federal Building, it has not undertaken a comprehensive review of its use of guards to protect federal facilities to determine whether other options and approaches would be more cost-beneficial. Therefore, GAO recommended that the Secretary of Homeland Security direct the Under Secretary of National Protection and Programs Directorate (NPPD) and the Director of FPS to identify other approaches and options... that would be most beneficial and financially feasible for protecting federal facilities. In response, in July 2014, FPS indicated that it considered two alternatives to protecting federal facilities. First, FPS reviewed the Interagency Security Committee's Risk Management Process for Federal Facilities to help determine how its recommended countermeasures (e.g. contract guards, CCTVs, etc) compared to those standards. In April 2012, FPS also assessed whether it would be more effective to federalize, in-source, or contract out its guard workforce. Based on its reviews, FPS determined that a contracted workforce allows flexibility in deploying countermeasures. FPS also concluded that the agency would continue to contract out the guard functions because it results in low risk, best value, and affords maximum flexibility in meeting the agency's security requirements. As a result, FPS has better assurance and justification for continuing to use contract guards to protect federal facilities.
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| Department of Homeland Security | Given the long-standing and unresolved issues related to FPS's contract guard program and challenges in protecting federal facilities, employees, and the public who use these facilities, the Secretary of Homeland Security should direct the Under Secretary of NPPD and the Director of FPS to rigorously and consistently monitor guard contractors' and guards' performance and step up enforcement against contractors that are not complying with the terms of the contract. | In 2010, GAO reported that FPS faces a number of challenges in managing its guard contractors that hamper its ability to protect federal facilities. FPS requires contractors to provide guards who have met training and certification requirements, but 7 of 7 guard contractors GAO reviewed were not in compliance with this requirement. FPS's guard contract also states that a contractor who does not comply with the contract is subject to enforcement action. FPS did not take any enforcement actions against these 7 contractors for noncompliance. Therefore, GAO recommended that the Secretary of Homeland Security direct the Under Secretary of NPPD and the Director of FPS to rigorously and...
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| Department of Homeland Security | Given the long-standing and unresolved issues related to FPS's contract guard program and challenges in protecting federal facilities, employees, and the public who use these facilities, the Secretary of Homeland Security should direct the Under Secretary of NPPD and the Director of FPS to complete all contract performance evaluations in accordance with FPS and Federal Acquisition Regulations (FAR) requirements. | In 2010, GAO reported that FPS requires that a performance evaluation be completed annually and at the conclusion of the contract for those contracts exceeding $100,000. The Federal Acquisition Regulation (FAR) also prescribes requirements for establishing, maintaining, and disposing of contract files. However, FPS did not comply with its requirement that a performance evaluation of each contractor be completed annually and that these evaluations and other performance-related data be included in the contract file. Therefore, GAO recommended that the Secretary of Homeland Security direct the Under Secretary of NPPD and the Director of FPS to complete all contract performance evaluations...
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| Department of Homeland Security | Given the long-standing and unresolved issues related to FPS's contract guard program and challenges in protecting federal facilities, employees, and the public who use these facilities, the Secretary of Homeland Security should direct the Under Secretary of NPPD and the Director of FPS to issue a standardized record-keeping format to ensure that contract files have required documentation. | In 2010, GAO reported that although FPS is required to follow DHS's Office of Procurement Operations procedures for preparing and organizing contract files, FPS's Consolidated Contract Groups (CCGs) did not follow these procedures for the contract files GAO reviewed. Specifically, GAO's review of the official contract files for the 7 contractors who had guards with expired training and certification records working at federal facilities showed that the files were poorly documented, did not contain all of the required performance-related information, and varied among the CCGs. Therefore, GAO recommended that the Secretary of Homeland Security direct the Under Secretary of NPPD and the...
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| Department of Homeland Security | Given the long-standing and unresolved issues related to FPS's contract guard program and challenges in protecting federal facilities, employees, and the public who use these facilities, the Secretary of Homeland Security should direct the Under Secretary of NPPD and the Director of FPS to develop a mechanism to routinely monitor guards at federal facilities outside metropolitan areas. | In 2010, GAO reported that in response to our July 2009 testimony, FPS increased the number of guard inspections at federal facilities in some metropolitan areas. Although this was a step in the right direction, it did not address the problems FPS faced with conducing guard inspections in rural areas where they were rarely done. In 2008, GAO reported incidents in which guards deployed to federal facilities in rural areas had not been inspected in over 1 year or where the inspections were done over the telephone, instead of in person. Therefore, GAO recommended that the Secretary of Homeland Security direct the Under Secretary of NPPD and the Director of FPS to develop a mechanism to...
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| Department of Homeland Security | Given the long-standing and unresolved issues related to FPS's contract guard program and challenges in protecting federal facilities, employees, and the public who use these facilities, the Secretary of Homeland Security should direct the Under Secretary of NPPD and the Director of FPS to provide building-specific and scenario-based training and guidance to its contract guards. | In 2010, GAO reported that FPS faces a number of challenges in managing its guard contractors that hamper its ability to protect federal facilities. FPS was not ensuring that t its guards are adequately trained to respond to building-specific situations, for example, how to handle an evacuation or shelter in place situation at a federal facility. The lack of building-specific and scenario-based training may have contributed to several incidents in which guards neglected their assigned responsibilities. Therefore, GAO recommend that the Secretary of Homeland Security direct the Under Secretary of NPPD and the Director of FPS to provide building-specific and scenario-based training and...
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| Department of Homeland Security | Given the long-standing and unresolved issues related to FPS's contract guard program and challenges in protecting federal facilities, employees, and the public who use these facilities, the Secretary of Homeland Security should direct the Under Secretary of NPPD and the Director of FPS to develop and implement a management tool for ensuring that reliable, comprehensive data on the contract guard program are available on a real-time basis. | In 2010, GAO reported that despite FPS's recent efforts to develop a more reliable and accurate contract guard management system, challenges remain. Maintaining accurate and reliable data on whether the 15,000 guards deployed at federal facilities have met the training and certification requirements is important for a number of reasons. First, without accurate and reliable data, FPS cannot consistently ensure compliance with contract requirements and lacks information critical for effective oversight of its guard program. Second, given that other federal agencies rely on many of the same contractors to provide security services, the need to complete accurate evaluations of a contractor's...
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| Department of Homeland Security | Given the long-standing and unresolved issues related to FPS's contract guard program and challenges in protecting federal facilities, employees, and the public who use these facilities, the Secretary of Homeland Security should direct the Under Secretary of NPPD and the Director of FPS to verify the accuracy of all guard certification and training data before entering them into Risk Assessment Management Program (RAMP), and periodically test the accuracy and reliability of RAMP data to ensure that FPS management has the information needed to effectively oversee its guard program. | In 2010, GAO reported concerns with the accuracy and reliability of the contract guard training and certification information that FPS planned to enter into RAMP. Although FPS took steps to review and update all guard training and certification records, FPS experienced difficulty verifying the status of about 6,400 of its 15,000 guards, in part because it did not have a system to obtain reliable information on a real-time basis. Therefore, GAO recommended that the Secretary of Homeland Security direct the Under Secretary of NPPD and the Director of FPS to verify the accuracy of all guard certification and training data before entering them into Risk Assessment Management Program (RAMP),...
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