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[Authority to Make Advance Payments for Technical Support]

B-256692 Published: Jun 22, 1995. Publicly Released: Jun 22, 1995.
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Highlights

The Centers for Disease Control (CDC) requested a decision on whether it could pay in advance for technical support packages associated with computer software products. GAO held that CDC could pay in advance for certain technical support publications, but it could not pay in advance for telephone support services, since the services were not necessary for the effective use of the publications.

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Advance paymentsBudget authorityComputer services contractsSoftware documentationCustomer serviceElectronic publicationsPublication costsTechnical assistanceTelephonesPublicationsDatabase management systems