How Much Is That Doggie in the Cabin?
(Excerpted from GAO-17-756)
The Department of Transportation is monitoring how these changes affect consumers Transportation officials told us that they:- Inspect U.S. airlines’ websites to monitor compliance with regulations intended to benefit consumers,
- Collect and review consumer airline complaints submitted via the Aviation Consumer Protection website,
- Post information to educate travelers, including a monthly “Air Travel Consumer Report,” on the Aviation Consumer Protection website.
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