Information Technology and Veterans Affairs
- In 2010, we reported that after VA spent $127 million and 9 years updating its 30-year-old medical appointment scheduling system, it decided to procure a new scheduling system instead of implementing the updates. And although we recommended six ways VA could improve this new system, as of May 2017 it had not fully addressed them.
- We also found that VA had taken steps to implement a new system to process disability benefits, but that it didn’t know how much the system would ultimately cost or when it would be complete. In the meantime, VA continues to use a 51-year old Benefits Delivery Network—not due to retire until 2018.
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