Survey of Transit Agencies Regarding ADA Paratransit Services

U.S. Government Accountability Office

Contents

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Introduction

The Congress has requested the US Government Accountability Office (GAO) to examine transit agencies' provision of the Americans with Disabilities Act (ADA) paratransit service. As part of this request, we are conducting a survey of a random sample of transit agencies and asking you to complete a questionnaire via the Internet. Specifically, we are requesting transit agencies provide information about their experiences providing ADA paratransit services, including general information on agencies' paratransit service, compliance challenges, costs and demand changes, and practices agencies are using to improve ADA paratransit service.

Please complete this questionnaire within 2 weeks of receipt. We understand there are great demands on your time; however, your cooperation is critical to providing the Congress with complete and balanced information on the provision of ADA paratransit services.

We plan to complete our report during the fall, 2012. At that time, the report will be available on our website at http://www.gao.gov.

GAO, the research arm of Congress, exists to support Congress in meeting its constitutional responsibilities and to help improve the performance and accountability of the federal government for the benefit of the American people.

If you have any questions or need additional time, please contact the following individuals for assistance:

The name, email, and telephone number of two GAO staff appeared here.

.

Thank you in advance for your assistance.

(View question)

Instructions

Please complete the questionnaire for the ADA paratransit services your transit agency provides. Even if you are a regional ADA transit provider, please respond for the ADA paratransit services your transit agency provides. If you have any questions about this, please contact the individuals listed above.

Please feel free to confer with other knowledgeable individuals or review records in order to answer any question in the questionnaire.

The questionnaire does not need to be completed in one sitting. Your responses can be saved and accessed at a later date. To save and temporarily exit this questionnaire at any time, press the "Exit" button at the bottom of a page.

We have asked some open-ended questions and have provided text boxes for your responses. Please click anywhere inside the box and begin typing. When you reach the limit of the open space, keep typing and the box will automatically expand.

To learn more about completing the questionnaire, printing your responses, and who to contact if you have questions:

The name, email, and telephone number of two GAO staff appeared here.



(View question)

General ADA Paratransit Service Information

1. Did your agency provide ADA complementary paratransit services in the following years? (Please check only one.)

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population In both fiscal year (FY) 2007 and FY 2010 87.5 79.9-93.0
  In FY 2007 only 0.0 0.0-2.6
  In FY 2010 only 1.9 0.3-6.5
  In neither FY 2007 nor FY 2010 8.7 4.2-15.5
  No response 1.9 0.3-6.5
  Not checked 0.0 0.0-2.6

2. How does your agency define its Fiscal Year? (Please check only one.)

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population January 1-December 31 21.5 14.3-30.3
  October 1-September 30 13.7 7.9-21.4
  July 1 - June 30 55.2 46.6-63.8
  Other--> (Please specify below.) 2.9 0.7-7.9
  No response 0.0 0.0-2.6
  Not checked 6.7 2.9-13.1

2a. If you checked "other" above, please specify below.

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3. How was your ADA paratransit service area defined in FY2007 and FY 2010? (For each year, please check only one defined area.)

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a. FY 2007

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  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Exact boundaries of one or more cities or co 13.7 7.9-21.4
  Boundaries of a fixed route system 1.9 0.3-6.5
  3/4 mile around a fixed route 59.6 51.2-68.1
  Other (Please specify below.) 15.2 9.1-23.2
  No response 1.0 0.0-5.0
  Not checked 8.7 4.2-15.5

b. FY 2010

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Exact boundaries of one or more cities or co 13.7 7.9-21.4
  Boundaries of a fixed route system 1.9 0.3-6.5
  3/4 mile around a fixed route 62.7 54.4-71.0
  Other (Please specify below.) 13.1 7.4-20.7
  No response 0.0 0.0-2.6
  Not checked 8.7 4.2-15.5

c. If you checked "Other" above, please briefly describe below how your agency defined its ADA paratransit service area.

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4. As part of your transit agency's standard ADA paratransit service, what type of base model of service did your transit agency provide in FY 2007 and FY 2010? (For each year, please check only one service.)

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a. FY 2007

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  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Door-to-Door 31.3 23.4-39.3
  Curb-to-Curb 56.0 47.4-64.5
  Other 3.1 0.7-8.2
  No response 1.0 0.0-5.0
  Not checked 8.7 4.2-15.5

b. FY 2010

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  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Door-to-Door 34.4 26.2-42.6
  Curb-to-Curb 54.6 46.1-63.2
  Other 4.2 1.3-9.8
  No response 0.0 0.0-2.6
  Not checked 6.7 2.9-13.1

c. If you checked "Other" above, please briefly describe below how your agency defines its ADA paratransit service area.

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5. Does your agency currently provide the following ADA paratransit services? (Please check one for each service.)

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a. Hours and days of ADA paratransit service match, at minimum, the fixed route operations

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  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Yes 91.3 84.5-95.8
  No 1.0 0.0-5.0
  No response 1.0 0.0-5.0
  Not checked 6.7 2.9-13.1

b. Take reservations for next day service

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  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Yes 93.3 86.9-97.1
  No 0.0 0.0-2.6
  No response 0.0 0.0-2.6
  Not checked 6.7 2.9-13.1

c. Accept reservation for next day service on days when fixed route is not available or offices are closed (for example, weekends and holidays)

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  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Yes 72.9 63.7-80.8
  No 19.4 12.6-28.0
  No response 1.0 0.0-5.0
  Not checked 6.7 2.9-13.1

d. Charge no more than twice the fixed route fare per paratransit ride

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  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Yes 89.2 82.0-94.3
  No 3.1 0.7-8.2
  No response 1.0 0.0-5.0
  Not checked 6.7 2.9-13.1

ADA Paratransit Services

6. For FY 2007 and FY 2010, please tell us the following about your ADA paratransit services (If not available, please check 'Not Available' box.)

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a. What was the total number of ADA paratransit trips your agency provided annually?

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FY 2007

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  Estimate 95 Percent
Confidence Interval
Entire Population Estimated Mean 170,434.4 126722-214146

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FY 2010

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  Estimate 95 Percent
Confidence Interval
Entire Population Estimated Mean 169,211.1 129665-208757

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b. What was the average duration (in minutes) per-trip?

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FY 2007

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  Estimate 95 Percent
Confidence Interval
Entire Population Estimated Mean 25.8 24.1-27.6

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FY 2010

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  Estimate 95 Percent
Confidence Interval
Entire Population Estimated Mean 28.1 25.0-31.1

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c. What was the average distance (in miles) per-trip traveled?

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FY 2007

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  Estimate 95 Percent
Confidence Interval
Entire Population Estimated Mean 6.4 5.9-6.9

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FY 2010

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  Estimate 95 Percent
Confidence Interval
Entire Population Estimated Mean 6.6 6.1-7.1

(View question)

d. What was the total number of individuals registered for ADA paratransit services?

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FY 2007

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  Estimate 95 Percent
Confidence Interval
Entire Population Estimated Mean 5,095.0 3885.4-6304.7

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FY 2010

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  Estimate 95 Percent
Confidence Interval
Entire Population Estimated Mean 5,097.9 3935.5-6260.3

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e. Of the total number of individuals registered for ADA paratransit services, how many took at least one trip?

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FY 2007

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  Estimate 95 Percent
Confidence Interval
Entire Population Estimated Mean 2,486.1 1757.1-3215.0

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FY 2010

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  Estimate 95 Percent
Confidence Interval
Entire Population Estimated Mean 2,671.0 1991.9-3350.1

(View question)

ADA Paratransit Services (Question 6 Continued)

6. For FY 2007 and FY 2010, please tell us the following about your ADA paratransit services (If not available, please check 'Not Avaliable' box.)

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f. Of the total number of individuals registered for ADA paratransit services, how many, if any, were subscription riders? (Please enter '0' if none.)

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FY 2007

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  Estimate 95 Percent
Confidence Interval
Entire Population Estimated Mean 975.0 413.5-1536.6

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FY 2010

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  Estimate 95 Percent
Confidence Interval
Entire Population Estimated Mean 1,043.5 522.6-1564.4

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g. What was the average fare collected per-trip for an ADA paratransit ride?

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FY 2007

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  Estimate 95 Percent
Confidence Interval
Entire Population Estimated Mean 1.9 1.7-2.0

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FY 2010

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  Estimate 95 Percent
Confidence Interval
Entire Population Estimated Mean 2.2 2.0-2.4

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h. What was the average fare collected per-trip for regular fixed route service?

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FY 2007

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  Estimate 95 Percent
Confidence Interval
Entire Population Estimated Mean 1.0 0.9-1.1

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FY 2010

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  Estimate 95 Percent
Confidence Interval
Entire Population Estimated Mean 1.2 1.1-1.3

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i. What was the estimated cost, per-trip, to your agency for providing fixed route service?

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FY 2007

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  Estimate 95 Percent
Confidence Interval
Entire Population Estimated Mean 7.4 4.5-10.4

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FY 2010

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  Estimate 95 Percent
Confidence Interval
Entire Population Estimated Mean 8.0 5.2-10.8

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j. What was the estimated cost, per-trip, to your agency for providing ADA paratransit service?

(View question)

FY 2007

(View question)

  Estimate 95 Percent
Confidence Interval
Entire Population Estimated Mean 26.3 24.2-28.4

(View question)

FY 2010

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  Estimate 95 Percent
Confidence Interval
Entire Population Estimated Mean 28.4 26.3-30.4

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7. When calculating the estimated cost per-ride for ADA paratransit services, which of the following do you include? (Please check one for each type of cost.)

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a. Fuel

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  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Yes 80.4 71.8-87.3
  No 4.0 1.2-9.5
  Do not know 2.9 0.7-7.9
  Not checked 12.7 7.2-20.3

b. Vehicle rental and leases

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  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Yes 13.6 7.9-21.4
  No 62.1 53.8-70.5
  Do not know 7.7 3.5-14.3
  Not checked 16.5 10.2-24.7

c. Vehicle maintenance

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  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Yes 79.4 70.8-86.5
  No 5.0 1.8-10.8
  Do not know 2.9 0.7-7.9
  Not checked 12.7 7.2-20.3

d. Vehicle insurance

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  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Yes 70.6 62.7-78.4
  No 12.9 7.3-20.5
  Do not know 2.9 0.7-7.9
  Not checked 13.7 7.9-21.4

e. Administrative costs

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  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Yes 77.3 68.4-84.7
  No 7.1 3.1-13.5
  Do not know 3.8 1.1-9.3
  Not checked 11.7 6.4-19.2

f. Information technology costs (for example, software, IT support)

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  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Yes 59.8 51.4-68.3
  No 19.8 12.9-28.4
  Do not know 7.7 3.5-14.3
  Not checked 12.7 7.2-20.3

g. Contractor costs: Operator (driver) wages and benefits

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Yes 47.7 39.1-56.3
  No 33.9 25.7-42.1
  Do not know 4.8 1.7-10.6
  Not checked 13.7 7.9-21.4

h. Other contractor costs

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  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Yes 46.4 37.0-55.8
  No 45.5 36.1-54.9
  Do not know 8.1 3.5-15.6
  Not checked 0.0 0.0-3.2

i. Non-Contractor costs: Operator (Driver) wages and benefits

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Yes 57.5 49.0-66.0
  No 21.9 14.6-30.7
  Do not know 4.8 1.7-10.6
  Not checked 15.8 9.6-23.9

j. Other (Please specify below.)

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  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Yes 11.3 6.1-18.7
  No 24.1 16.5-33.1
  Do not know 13.8 8.0-21.7
  Not checked 50.8 42.2-59.4

k. If you checked other above, please specify in the space provided.

(View question)

8. Does your agency use a contractor to provide any component of ADA paratransit services? (Please check only one.)

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  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Yes 47.1 38.5-55.7
  No 44.3 35.7-52.8
  No response 0.0 0.0-2.6
  Not checked 8.7 4.2-15.5

9. If yes, what, if any, of the following components of ADA paratransit service did any contractor provide for your agency in FY 2007 and FY 2010? (For each year, please check all that apply.)

(View question)

a. Ride Scheduling/Call Center

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1. FY 2007

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Checked 30.2 22.3-38.0
  Not checked 69.8 62.0-77.7

2. FY 2010

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Checked 30.2 22.3-38.0
  Not checked 69.8 62.0-77.7

b. Dispatching

(View question)

1. FY 2007

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Checked 35.9 27.7-44.2
  Not checked 64.1 55.8-72.3

2. FY 2010

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Checked 35.9 27.7-44.2
  Not checked 64.1 55.8-72.3

c. Paratransit vehicles

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1. FY 2007

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Checked 16.1 9.9-24.3
  Not checked 83.9 75.7-90.1

2. FY 2010

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Checked 16.1 9.9-24.3
  Not checked 83.9 75.7-90.1

d. Vehicle maintenance

(View question)

1. FY 2007

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Checked 32.4 24.5-40.4
  Not checked 67.6 59.6-75.6

2. FY 2010

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Checked 31.5 23.6-39.4
  Not checked 68.5 60.6-76.4

e. Travel training

(View question)

1. FY 2007

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Checked 5.4 2.0-11.3
  Not checked 94.6 88.7-98.0

2. FY 2010

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Checked 4.4 1.4-10.0
  Not checked 95.6 90.0-98.6

f. Operating paratransit vehicles

(View question)

1. FY 2007

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Checked 40.1 31.7-48.6
  Not checked 59.9 51.4-68.3

2. FY 2010

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Checked 41.1 32.7-49.6
  Not checked 58.9 50.5-67.3

g. Information technology (IT support)

(View question)

1. FY 2007

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Checked 12.3 6.8-19.8
  Not checked 87.7 80.2-93.2

2. FY 2010

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Checked 13.2 7.6-21.0
  Not checked 86.8 79.1-92.4

h. Eligibility certification

(View question)

1. FY 2007

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Checked 12.3 6.8-19.8
  Not checked 87.7 80.2-93.2

2. FY 2010

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Checked 13.1 7.4-20.7
  Not checked 86.9 79.3-92.6

i. Quality assurance

(View question)

1. FY 2007

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Checked 14.2 8.3-22.1
  Not checked 85.8 77.9-91.7

2. FY 2010

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Checked 14.2 8.3-22.1
  Not checked 85.8 77.9-91.7

j. Handling Complaints

(View question)

1. FY 2007

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Checked 21.7 14.5-30.5
  Not checked 78.3 69.5-85.5

2. FY 2010

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Checked 20.8 13.7-29.5
  Not checked 79.2 70.6-86.3

k. Other (Please specify below.)

(View question)

1. FY 2007

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Checked 4.4 1.4-10.0
  Not checked 95.6 90.0-98.6

2. FY 2010

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Checked 4.6 1.5-10.3
  Not checked 95.4 89.7-98.5

l. If you selected "Other" above, please briefly describe what other types of contractor services were performed.

(View question)

10. Did your agency use commercial taxis to perform any ADA paratransit services in the following calendar years? (Please check only one.)

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Both FY 2007 and FY 2010 15.7 9.5-23.8
  FY 2007 only 1.9 0.3-6.5
  FY 2010 only 2.9 0.7-7.9
  Neither FY 2007 nor FY 2010 --> 70.8 63.0-78.6
  No response 0.0 0.0-2.6
  Not checked 8.7 4.2-15.5

11. How did your agency use and pay for the ADA paratransit commercial taxi trips in FY 2007 or FY 2010? (For each year, please check all that apply.)

(View question)

a. Taxi vouchers for ADA paratransit riders

(View question)

1. FY 2007

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Checked 3.1 0.7-8.2
  Not checked 96.9 91.8-99.3

2. FY 2010

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Checked 3.1 0.7-8.2
  Not checked 96.9 91.8-99.3

b. Taxi contract to handle specific hours/ADA paratransit service

(View question)

1. FY 2007

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Checked 9.0 4.4-15.9
  Not checked 91.0 84.1-95.6

2. FY 2010

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Checked 9.9 5.1-17.0
  Not checked 90.1 83.0-94.9

c. Other payment methods for ADA paratransit taxi trips (Please specify below.)

(View question)

1. FY 2007

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Checked 6.9 3.0-13.3
  Not checked 93.1 86.7-97.0

2. FY 2010

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Checked 6.9 3.0-13.3
  Not checked 93.1 86.7-97.0

12. If you checked "Other" above, please briefly describe how your agency
used commercial taxis for ADA paratransit services?

(View question)

ADA Paratransit Rider Eligibility Process

13. Who primarily determines rider eligibility for ADA paratransit services? (Please check only one.)

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Your transit agency 73.5 64.3-81.4
  Contractor 9.0 4.4-15.9
  Regional ADA paratransit provider/Other tran 1.0 0.0-5.0
  Other (Please explain below.) 6.0 2.4-12.1
  Not checked 10.6 5.6-17.8

13a. If you checked "Other" above, please briefly describe below.

(View question)

14. Did your agency's ADA paratransit service rider eligibility procedure include any of the following during FY 2007 or FY 2010? (For each year, please check all that apply; if data are not available, please check 'Not Available'.)

(View question)

a. Written application for paratransit service

(View question)

1. FY 2007

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Checked 80.8 72.2-87.6
  Not checked 19.2 12.4-27.8

3. FY 2010

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Checked 86.5 78.8-92.2
  Not checked 13.5 7.8-21.2

b. Verification of diagnosed disability from medical provider

(View question)

1. FY 2007

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Checked 73.5 64.3-81.4
  Not checked 26.5 18.6-35.7

3. FY 2010

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Checked 79.2 70.6-86.3
  Not checked 20.8 13.7-29.5

c. In person discussion of rider's travel needs

(View question)

1. FY 2007

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Checked 36.9 28.6-45.2
  Not checked 63.1 54.8-71.4

3. FY 2010

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Checked 39.8 31.4-48.2
  Not checked 60.2 51.8-68.6

d. Mobility assessment/functional assessment

(View question)

1. FY 2007

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Checked 30.5 22.7-38.4
  Not checked 69.5 61.6-77.3

3. FY 2010

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Checked 31.5 23.6-39.4
  Not checked 68.5 60.6-76.4

e. Cognitive assessment

(View question)

1. FY 2007

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Checked 26.1 18.3-35.3
  Not checked 73.9 64.7-81.7

3. FY 2010

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Checked 28.2 20.5-35.9
  Not checked 71.8 64.1-79.5

f. Determining conditional eligibility for ADA paratransit (eligible for some trips)

(View question)

1. FY 2007

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Checked 51.7 43.1-60.3
  Not checked 48.3 39.7-56.9

3. FY 2010

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Checked 56.5 48.0-65.1
  Not checked 43.5 34.9-52.1

g. Determining trip-by-trip eligibility

(View question)

1. FY 2007

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Checked 23.6 16.1-32.6
  Not checked 76.4 67.4-83.9

3. FY 2010

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Checked 29.8 21.9-37.6
  Not checked 70.2 62.4-78.1

h. Other eligibility procedures (Please list below.)

(View question)

1. FY 2007

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Checked 4.4 1.4-10.0
  Not checked 95.6 90.0-98.6

3. FY 2010

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Checked 3.6 1.0-9.0
  Not checked 96.4 91.0-99.0

i. If you checked "Other" above, please list in the space provided.

(View question)

15. If your agency made any changes to eligibility procedures listed above, please briefly explain what was the primary reason, if any, for the changes to the ADA paratransit service eligibility process?

(View question)

15a. Did not change eligibility procedures.

(View question)

1.  

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Checked 72.3 64.6-80.0
  Not checked 27.7 20.0-35.4

16. How many new applications for paratransit services did your agency receive in FY 2007 and FY 2010? (Please enter amount; if none, enter '0')

(View question)

a. FY 2007

(View question)

New Applicants

(View question)

  Estimate 95 Percent
Confidence Interval
Entire Population Estimated Mean 1,243.8 879.9-1607.7

(View question)

b. FY 2010

(View question)

New Applicants

(View question)

  Estimate 95 Percent
Confidence Interval
Entire Population Estimated Mean 1,177.5 880.7-1474.4

(View question)

17. Of the FY 2007 and FY 2010 new applicants for ADA paratransit services, how many were found to be the following? (If no difference in eligibility is determined list all as fully eligible.)

(View question)

a. Fully eligible for
ADA paratransit
(eligible for all trips

(View question)

FY 2007

(View question)

  Estimate 95 Percent
Confidence Interval
Entire Population Estimated Mean 679.0 484.4-873.5

(View question)

FY 2010

(View question)

  Estimate 95 Percent
Confidence Interval
Entire Population Estimated Mean 669.7 503.5-836.0

(View question)

b. Conditionally eligible
for ADA paratransit
(eligible for some trips)

(View question)

FY 2007

(View question)

  Estimate 95 Percent
Confidence Interval
Entire Population Estimated Mean 218.2 65.2-371.2

(View question)

FY 2010

(View question)

  Estimate 95 Percent
Confidence Interval
Entire Population Estimated Mean 214.0 84.7-343.3

(View question)

c. Not eligible for ADA
paratransit (denied)

(View question)

FY 2007

(View question)

  Estimate 95 Percent
Confidence Interval
Entire Population Estimated Mean 63.5 41.4-85.7

(View question)

FY 2010

(View question)

  Estimate 95 Percent
Confidence Interval
Entire Population Estimated Mean 66.3 40.8-91.9

(View question)

18. Are paratransit riders' eligibility recertified? (Please check only one.)

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Yes 63.2 54.9-71.6
  No 21.4 14.2-30.1
  No response 3.8 1.1-9.3
  Not checked 11.5 6.3-19.0

19. If yes, how often, in years, does each type of paratransit rider's eligibility typically get recertified? (For each type, please check each time category that applies.)

(View question)

a. Fully eligible paratransit riders

(View question)

1. Every year

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Checked 0.0 0.0-2.6
  Not checked 100.0 97.4-100.0

2. Every 2 years

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Checked 4.8 1.7-10.6
  Not checked 95.2 89.4-98.3

3. Every 3 years

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Checked 40.4 31.9-48.8
  Not checked 59.6 51.2-68.1

4. Every 4 years

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Checked 2.1 0.3-6.8
  Not checked 97.9 93.2-99.7

5. Every 5 years

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Checked 8.2 3.9-15.0
  Not checked 91.8 85.0-96.1

6. Other period of time (Please specify.)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Checked 11.5 6.3-19.0
  Not checked 88.5 81.0-93.7

b. If you checked "Other" for 'Fully eligible' above, please describe in space provided.

(View question)

c. Conditionally eligible paratransit riders

(View question)

1. Every year

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Checked 10.8 5.7-18.0
  Not checked 89.2 82.0-94.3

2. Every 2 years

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Checked 1.1 0.1-5.3
  Not checked 98.9 94.7-99.9

3. Every 3 years

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Checked 27.9 20.2-35.6
  Not checked 72.1 64.5-79.8

4. Every 4 years

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Checked 1.1 0.1-5.3
  Not checked 98.9 94.7-99.9

5. Every 5 years

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Checked 5.0 1.8-10.8
  Not checked 95.0 89.2-98.2

6. Other period of time (Please specify.)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Checked 14.8 8.8-22.8
  Not checked 85.2 77.2-91.2

d. If you checked "Other" for 'Conditionally eligible' above, please describe in space provided.

(View question)

ADA Paratransit Funding

20. In FY 2007 and FY 2010, what was your agency's total transit operating budget? (Please enter percentage for each year; if none, enter '0'.)

(View question)

a. FY 2007

(View question)

Total Operating Budget:

(View question)

  Estimate 95 Percent
Confidence Interval
Entire Population Estimated Mean 58,575,762.0 43,470,086.3-73,681,437.7

(View question)

b. FY 2010

(View question)

Total Operating Budget:

(View question)

  Estimate 95 Percent
Confidence Interval
Entire Population Estimated Mean 60,826,565.2 46,253,438.1-75,399,692.4

(View question)

21. In FY 2007 and FY 2010, of your agency's total transit operating budget, about what percent was spent on ADA paratransit services? (Please enter percentage for each year; if none, enter '0'.)

(View question)

a. FY 2007

(View question)

Percent of Budget:

(View question)

  Estimate 95 Percent
Confidence Interval
Entire Population Estimated Mean 18.3 14.5-22.1

(View question)

b. FY 2010

(View question)

Percent of Budget:

(View question)

  Estimate 95 Percent
Confidence Interval
Entire Population Estimated Mean 18.7 15.1-22.2

(View question)

ADA Paratransit Service Challenges

22. In the last 12 months, about what portion of eligible ADA paratransit services requested by eligible riders was your transit agency able to provide? (Please check only one.)

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population All those who have requested services 65.4 57.1-73.6
  Almost all those who have requested services 22.1 14.8-31.0
  More than half who requested service 1.0 0.0-5.0
  About half who have requested services 0.0 0.0-2.6
  Less than half who requested service 0.0 0.0-2.6
  Almost none of those who requested service 0.0 0.0-2.6
  None who requested service 0.0 0.0-2.6
  No response 1.0 0.0-5.0
  Not checked 10.6 5.6-17.8

23. How challenging, if at all, is providing the following ADA paratransit services for your agency? (Please check one for each.)

(View question)

a. Servicing the 3/4 mile from bus or rail ADA required minimum service area

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Not Challenging 50.6 42.0-59.2
  Slightly Challenging 21.5 14.3-30.3
  Moderately Challenging 10.2 5.3-17.3
  Greatly Challenging 1.3 0.1-5.6
  Extremely Challenging 2.9 0.7-7.9
  No response 3.8 1.1-9.3
  Not checked 9.6 4.9-16.7

b. Hours and days of service matching fixed route operations

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Not Challenging 47.1 38.5-55.7
  Slightly Challenging 25.2 17.5-34.3
  Moderately Challenging 10.0 5.1-17.1
  Greatly Challenging 3.1 0.7-8.2
  Extremely Challenging 4.0 1.2-9.5
  No response 1.9 0.3-6.5
  Not checked 8.7 4.2-15.5

c. Next day reservations

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Not Challenging 41.9 33.4-50.4
  Slightly Challenging 24.6 17.0-33.7
  Moderately Challenging 17.9 11.3-26.2
  Greatly Challenging 4.0 1.2-9.5
  Extremely Challenging 1.9 0.3-6.5
  No response 1.0 0.0-5.0
  Not checked 8.7 4.2-15.5

d. Reservation acceptance for next day services on
days when fixed route is not available or offices are closed (example: weekends and Holidays)

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Not Challenging 32.7 24.6-40.7
  Slightly Challenging 15.4 9.2-23.4
  Moderately Challenging 18.3 11.6-26.7
  Greatly Challenging 10.6 5.6-17.8
  Extremely Challenging 6.7 2.9-13.1
  No response 6.7 2.9-13.1
  Not checked 9.6 4.9-16.7

e. Charging no more than twice the fixed route fare per ride

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Not Challenging 55.4 46.9-64.0
  Slightly Challenging 8.1 3.8-14.7
  Moderately Challenging 11.9 6.6-19.4
  Greatly Challenging 2.1 0.3-6.8
  Extremely Challenging 7.1 3.1-13.5
  No response 6.7 2.9-13.1
  Not checked 8.7 4.2-15.5

f. Other challenges (Please specify below.)

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Not Challenging 1.0 0.0-5.0
  Slightly Challenging 1.0 0.0-5.0
  Moderately Challenging 1.1 0.1-5.3
  Greatly Challenging 7.9 3.6-14.5
  Extremely Challenging 5.2 1.9-11.1
  No response 19.6 12.7-28.2
  Not checked 64.3 56.0-72.5

g. If you checked 'other challenges' above, please describe in the space provided.

(View question)

24. For your agency, how challenging, if at all, is providing the following ADA paratransit service requirements? (Please check one for each requirement.)

(View question)

a. "Zero trip denial"

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Not Challenging 21.5 14.3-30.3
  Slightly Challenging 33.3 25.2-41.4
  Moderately Challenging 16.7 10.3-25.0
  Greatly Challenging 9.0 4.4-15.9
  Extremely Challenging 7.9 3.6-14.5
  No response 2.9 0.7-7.9
  Not checked 8.7 4.2-15.5

b. Timely pick-ups

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Not Challenging 19.4 12.6-28.0
  Slightly Challenging 41.9 33.4-50.4
  Moderately Challenging 20.9 13.8-29.7
  Greatly Challenging 6.7 2.9-13.1
  Extremely Challenging 1.3 0.1-5.6
  No response 1.0 0.0-5.0
  Not checked 8.7 4.2-15.5

c. Timely drop offs

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Not Challenging 22.1 14.8-31.0
  Slightly Challenging 38.1 29.7-46.5
  Moderately Challenging 20.0 13.0-28.6
  Greatly Challenging 7.9 3.6-14.5
  Extremely Challenging 1.1 0.1-5.3
  No response 2.1 0.3-6.8
  Not checked 8.7 4.2-15.5

d. Missed trips

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Not Challenging 35.6 27.3-43.9
  Slightly Challenging 37.9 29.5-46.2
  Moderately Challenging 7.1 3.1-13.5
  Greatly Challenging 5.8 2.3-11.8
  Extremely Challenging 2.1 0.3-6.8
  No response 1.0 0.0-5.0
  Not checked 10.6 5.6-17.8

e. Excessive trip lengths

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Not Challenging 23.1 15.7-32.0
  Slightly Challenging 38.5 30.1-46.8
  Moderately Challenging 20.9 13.8-29.7
  Greatly Challenging 4.8 1.7-10.6
  Extremely Challenging 3.1 0.7-8.2
  No response 1.0 0.0-5.0
  Not checked 8.7 4.2-15.5

f. Telephone/reservation access problems (example: long hold times, busy signals)

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Not Challenging 40.4 31.9-48.9
  Slightly Challenging 32.5 24.4-40.6
  Moderately Challenging 11.3 6.1-18.7
  Greatly Challenging 3.1 0.7-8.2
  Extremely Challenging 1.9 0.3-6.5
  No response 1.9 0.3-6.5
  Not checked 8.8 4.3-15.7

g. Other (Please specify below.)

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Not Challenging 1.0 0.0-5.0
  Slightly Challenging 1.0 0.0-5.0
  Moderately Challenging 1.1 0.1-5.3
  Greatly Challenging 0.0 0.0-2.6
  Extremely Challenging 2.9 0.7-7.9
  No response 17.7 11.1-26.0
  Not checked 76.4 67.4-83.9

h. If you checked "Other" above, please explain in the space provided.

(View question)

25. In the last 12 months, how many ADA paratransit trips did your agency deny? (Please enter number; if none, enter '0'.)

(View question)

Data not reported due to data reliability issues, including lack of variability in responses.


26. Since FY 2007, overall, how have total costs to provide ADA paratransit changed, if at all? (Please check only one.)

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Costs have significantly increased 29.0 21.2-36.8
  Costs have generally increased 45.0 36.4-53.6
  Costs have remained about the same 9.6 4.9-16.7
  Costs have generally decreased 2.9 0.7-7.9
  Costs have significantly decreased 1.0 0.0-5.0
  No response 2.9 0.7-7.9
  Not checked 9.6 4.9-16.7

27. In your opinion, what are the reason(s), if at all, the total cost to provide your transit agency's ADA paratransit have changed since FY 2007? (Please check one for each.)

(View question)

a. Changes in ADA paratransit rider demographics

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Major reason 6.7 2.9-13.1
  Moderate reason 19.6 12.7-28.2
  Minor reason 20.2 13.2-28.8
  Not a reason 30.4 22.5-38.3
  No response 5.8 2.3-11.8
  Not checked 17.3 10.8-25.6

b. Changes in costs of labor and benefits (for example, for drivers and administrative staff)

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Major reason 29.2 21.4-37.1
  Moderate reason 35.7 27.5-44.0
  Minor reason 8.1 3.8-14.7
  Not a reason 6.7 2.9-13.1
  No response 2.9 0.7-7.9
  Not checked 17.3 10.8-25.6

c. Changes in costs to operate vehicles (for example, fuel, insurance, vehicle maintenance)

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Major reason 52.9 44.3-61.5
  Moderate reason 20.9 13.8-29.7
  Minor reason 4.0 1.2-9.5
  Not a reason 1.9 0.3-6.5
  No response 2.9 0.7-7.9
  Not checked 17.3 10.8-25.6

d. Changes in the number of ADA paratransit riders

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Major reason 25.2 17.4-34.2
  Moderate reason 28.5 20.7-36.2
  Minor reason 11.7 6.4-19.2
  Not a reason 12.5 7.0-20.1
  No response 4.8 1.7-10.6
  Not checked 17.3 10.8-25.6

e. Other entities/agencies relying on ADA paratransit system for transportation services
(for example, trips for medical services, employment travel)

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Major reason 24.0 16.5-33.0
  Moderate reason 24.0 16.5-33.0
  Minor reason 12.5 7.0-20.1
  Not a reason 17.3 10.8-25.6
  No response 4.8 1.7-10.6
  Not checked 17.3 10.8-25.6

f. Re-competition of contract(s) to provide ADA paratransit services or support services

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Major reason 1.1 0.1-5.3
  Moderate reason 9.0 4.4-15.9
  Minor reason 10.8 5.7-18.0
  Not a reason 47.1 38.5-55.7
  No response 13.5 7.8-21.2
  Not checked 18.5 11.8-26.9

g. Service area changes

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Major reason 6.7 2.9-13.1
  Moderate reason 8.7 4.2-15.5
  Minor reason 18.1 11.4-26.5
  Not a reason 41.5 33.0-50.0
  No response 5.8 2.3-11.8
  Not checked 19.2 12.4-27.8

h. Other reasons total costs have changed since FY 2007 (Please specify below.)

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Major reason 3.3 0.8-8.5
  Moderate reason 2.1 0.3-6.8
  Minor reason 1.0 0.0-5.0
  Not a reason 6.9 3.0-13.3
  No response 20.6 13.5-29.3
  Not checked 66.2 58.1-74.3

i. If you checked "Other reasons" above, please specify here.

(View question)

28. Does your transit agency provide the following services to your paratransit customers? (Please check one for each.)

(View question)

a. Servicing more than the 3/4 mile from bus or rail ADA required minimum service area

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Yes 51.6 43.0-60.2
  No 37.9 29.5-46.2
  No response 1.0 0.0-5.0
  Not checked 9.6 4.9-16.7

b. Providing service outside the hours and days matching fixed route operations

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Yes 16.3 10.0-24.5
  No 72.1 64.5-79.8
  No response 1.0 0.0-5.0
  Not checked 10.6 5.6-17.8

c. Providing same day reservation services, regardless of circumstance

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Yes 24.2 16.7-33.3
  No 64.2 55.9-72.5
  No response 1.9 0.3-6.5
  Not checked 9.6 4.9-16.7

d. Operating ADA paratransit services on days when fixed route is not operating

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Yes 7.9 3.6-14.5
  No 79.6 71.0-86.6
  No response 2.9 0.7-7.9
  Not checked 9.6 4.9-16.7

e. Provide service to people who don't meet ADA paratransit eligibility rules

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Yes 23.1 15.7-32.0
  No 63.4 55.1-71.8
  No response 1.9 0.3-6.5
  Not checked 11.5 6.3-19.0

f. Travel training on riding existing fixed route services

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Yes 59.0 50.6-67.5
  No 28.5 20.7-36.2
  No response 1.9 0.3-6.5
  Not checked 10.6 5.6-17.8

g. Travel training on riding paratransit services

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Yes 39.0 30.6-47.5
  No 46.5 37.9-55.1
  No response 2.9 0.7-7.9
  Not checked 11.5 6.3-19.0

h. Charging less than the ADA maximum allowable fare per-trip for ADA paratransit services

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Yes 34.2 26.1-42.3
  No 56.2 47.7-64.7
  No response 0.0 0.0-2.6
  Not checked 9.6 4.9-16.7

i. Subscription Service

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Yes 77.9 69.0-85.2
  No 11.5 6.3-19.0
  No response 0.0 0.0-2.6
  Not checked 10.6 5.6-17.8

j. Other paratransit services (Please specify below.)

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Yes 18.4 11.7-26.9
  No 6.7 2.9-13.1
  No response 15.6 9.4-23.7
  Not checked 59.3 50.8-67.7

k. If you checked "Other" above, please describe below.

(View question)

Possible ADA Paratransit Service Improvements

29. Since FY 2007, has your agency applied any of the following policies or programs for ADA paratransit services to make improvements in either costs or paratransit service? (Please check one for each.)

(View question)

a. Travel training

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Yes 51.3 42.7-59.9
  No 36.9 28.6-45.3
  No response 2.9 0.7-7.9
  Not checked 8.8 4.3-15.7

b. More rigorous eligibility certification process

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Yes 43.6 35.1-52.2
  No 44.8 36.3-53.4
  No response 1.9 0.3-6.5
  Not checked 9.6 4.9-16.7

c. Coordination of transportation services with human service providers

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Yes 55.0 46.4-63.6
  No 33.5 25.3-41.6
  No response 2.9 0.7-7.9
  Not checked 8.7 4.2-15.5

d. Coordination with neighboring transit jurisdictions for ADA paratransit service

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Yes 41.5 33.0-50.0
  No 48.9 40.2-57.5
  No response 1.0 0.0-5.0
  Not checked 8.7 4.2-15.5

e. Online ADA paratransit trip reservations

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Yes 6.5 2.7-12.8
  No 83.9 75.7-90.1
  No response 0.0 0.0-2.6
  Not checked 9.6 4.9-16.7

f. Accessibility improvements to existing fixed route service

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  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Yes 57.1 48.6-65.6
  No 25.2 17.5-34.3
  No response 9.0 4.4-15.9
  Not checked 8.7 4.2-15.5

g. Re-aligning ADA paratransit service areas to better match ADA requirements

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  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Yes 17.3 10.8-25.6
  No 61.5 53.2-69.9
  No response 11.5 6.3-19.0
  Not checked 9.6 4.9-16.7

h. Re-aligning ADA paratransit service hours to better match ADA requirements

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  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Yes 21.1 14.0-29.9
  No 60.6 52.2-69.0
  No response 9.6 4.9-16.7
  Not checked 8.7 4.2-15.5

i. Use of commercial taxis for regular ADA paratransit service

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  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Yes 12.8 7.3-20.5
  No 75.6 66.6-83.2
  No response 1.9 0.3-6.5
  Not checked 9.6 4.9-16.7

j. Use of commercial taxis for overflow ADA paratransit service

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  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Yes 15.4 9.2-23.4
  No 74.1 64.9-81.9
  No response 1.9 0.3-6.5
  Not checked 8.7 4.2-15.5

k. Other (Please skip to question 30.)

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  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population Yes 5.4 2.0-11.3
  No 3.8 1.1-9.3
  No response 14.6 8.7-22.5
  Not checked 76.2 67.2-83.7

30. Are there any additional policies, programs or steps your agency has taken to improve ADA paratransit service in either costs or service? Please briefly describe these below.

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Contact Information

31. In the event we need to clarify a response, please enter the following information for the person most knowledgeable about the survey responses:

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Contact name:

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Title:

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Name of Transit Agency:

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Telephone number, including area code: (Enter phone number as xxx-xxx-xxxx.)

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E-mail Address:

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Please continue to the survey completion question below.

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Questionnaire Completion

32. Are you ready to submit your final completed survey to GAO?
(This is equivalent to mailing a completed paper survey to us. It tells us that your answers are official and final.)

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Number of completed responses=112.