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Telecommunications: Telephone Slamming and Its Harmful Effects

T-OSI-98-11 Published: Apr 23, 1998. Publicly Released: Apr 23, 1998.
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Highlights

Pursuant to a congressional request, GAO discussed the results of its investigation on telephone slamming and its harmful effects, focusing on: (1) what entities engage in intentional telephone slamming--a form of telecommunications fraud and abuse; (2) the process by which providers defraud customers; and (3) what federal and state regulatory entities and the telecommunications industry are doing about it.

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Topics

Consumer protectionFines (penalties)FraudRegulatory agenciesSanctionsTelecommunications industryTelephonesQuestionable billingTelephone slammingConsumers