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Social Security Disability: SSA Has Had Mixed Success in Efforts to Improve Caseload Management

T-HEHS-00-22 Published: Oct 21, 1999. Publicly Released: Oct 21, 1999.
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Highlights

Pursuant to a congressional request, GAO discussed the Social Security Administration's (SSA) management of its disability caseload, focusing on: (1) the status of SSA's efforts to improve its claims process; (2) lessons learned from the agency's efforts to date that can be applied to its current and future claims processing improvement plans; and (3) SSA's efforts to review the continuing eligibility of its beneficiaries.

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Topics

Claims processingDisability benefitsEligibility determinationsFederal social security programsManagement reengineeringSocial security benefitsSupplemental security incomeHearingsInsurance claimsBeneficiaries