Managing Technology Change: Challenges and Opportunities for the United States Senate

GAO discussed how the U.S. Senate can make the best use of information technology to further its mission. GAO noted that: (1) although the Senate is unique, it could learn from other organizations' information technology experiences; (2) the Senate has opportunities to improve its services to constituents, public accessibility, legislative processes, and committee and office operations; (3) a strategic information management process is necessary for information technology to achieve performance improvements; and (4) the Senate must develop an organizational strategy to achieve meaningful improvements in its operations and outcomes and identify information management practices that promote the efficient use of information resources.