Aviation: Comparison of Airline 'Customer Service Commitment' With Contracts of Carriage and Federal Law

RCED-99-281R Published: Sep 10, 1999. Publicly Released: Sep 10, 1999.

Highlights

Pursuant to a congressional request, GAO compared airlines' contracts of carriage with the Air Transport Association's (ATA) Customer Service Commitment.

Full Report

Full Report (12 pages)

Office of Public Affairs

Chuck Young

Managing Director

youngc1@gao.gov

(202) 512-4800

Topics

Transportation

AirlinesCommercial aviationComparative analysisCustomer serviceFederal regulationsLiability (legal)BaggageCustomer complaintsFederal lawEconomic development