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Telecommunications: Issues Related to Local Telephone Service

RCED-00-237 Published: Aug 31, 2000. Publicly Released: Aug 31, 2000.
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Highlights

Pursuant to a congressional request, GAO provided information on developments in the local telephone service market, focusing on the: (1) number of rural access lines that have been sold since the Telecommunications Act's passage by large incumbent local exchange carriers (ILEC); (2) development of digital subscriber line (DSL) technology and the basis for variations in its rate of deployment; and (3) quality of local telephone service, as indicated by customer complaints and customer survey data reported to the Federal Communications Commission (FCC) by the major ILECs.

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