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Quality Improvement Plan: An Update

QMG-93-1 Published: Mar 01, 1993. Publicly Released: Mar 01, 1993.
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Highlights

GAO presented its plan for improving quality management, focusing on improving: (1) congressional relations; (2) support in meeting customer needs; (3) work quality and processes; and (4) GAO value to taxpayers.

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(36 pages)

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Topics

Human Capital
Agency missionsFederal employeesGovernment publicationsInteragency relationsPlanningTotal quality managementQuality assuranceQuality improvementCompensationPerformance measurement