Reengineering Organizations:

Results of a GAO Symposium

NSIAD-95-34: Published: Dec 13, 1994. Publicly Released: Dec 13, 1994.

Additional Materials:

Contact:

Office of Public Affairs
(202) 512-4800
youngc1@gao.gov

Pursuant to a congressional request, GAO reviewed the framework for reorganizing the Department of Defense's (DOD) business practices, focusing on the results of a GAO symposium on private-sector reengineering practices.

GAO noted that: (1) five principles for effective reengineering emerged from the GAO-sponsored symposium; (2) while these principles are not intended to be an all-inclusive list on how to effectively implement reengineering, they form the basis of a framework for bringing about the radical change required to reengineer business processes in a large organization; (3) the principles reflect the panel members' views, which are not necessarily those of GAO; and (4) the five principles are: (a) top management must be supportive of and engaged in reengineering efforts to remove barriers and drive success; (b) an organization's culture must be receptive to reengineering goals and principles; (c) major improvements and savings are realized by focusing on the business from a process rather than a functional perspective; (d) processes should be selected for reengineering based on a clear notion of customer needs, anticipated benefits, and potential for success; and (e) process owners should manage reengineering projects with teams that are cross-functional, maintain a proper scope, focus on customer metrics, and enforce implementation timelines.

Dec 12, 2014

Dec 9, 2014

Nov 17, 2014

Nov 12, 2014

Nov 10, 2014

Nov 7, 2014

Nov 6, 2014

Looking for more? Browse all our products here