Skip to main content

Social Security Downsizing: Significant Savings but Some Service Quality and Operational Problems

HRD-91-63 Published: Mar 19, 1991. Publicly Released: Apr 18, 1991.
Jump To:

Highlights

Pursuant to a congressional request, GAO reviewed the Social Security Administration's (SSA): (1) efforts in reducing its staff by 21 percent between fiscal years 1985 and 1990; and (2) ability to maintain adequate service quality throughout the downsizing period.

Full Report

Full Report (32 pages)

Office of Public Affairs

Topics

Retirement Security
Cost controlFederal agency reorganizationFederal downsizingFederal employeesFederal social security programsInformation systemsPersonnel managementQuality assuranceReductions in forceTelephones