Social Security: Staff Reductions and Service Quality
HRD-88-97
Published: May 13, 1988. Publicly Released: May 13, 1988.
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Highlights
In response to a congressional request, GAO reviewed the Social Security Administration's (SSA) quality of service to the public in processing benefits claims and the consistency and reliability of its processing during staff reductions.
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Topics
Claims processingDisability insuranceEmployee survivors benefitsPersonnel managementProgram evaluationQuality controlReductions in forceRetirement benefitsData errorsSupplemental security income