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Social Security: Staff Reductions and Service Quality

HRD-87-97BR Published: Jun 02, 1987. Publicly Released: Jul 29, 1987.
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Highlights

In response to a congressional request, GAO reviewed the Social Security Administration's (SSA) staff reductions and service quality.

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Full Report
(5 pages)

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Topics

Retirement Security
Administrative hearingsClaims processingCustomer serviceFederal employeesProductivity in governmentReductions in forceHearingsHuman capital managementDisability claimsSupplemental security income