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Federal Downsizing: Agency Officials' Views on Maintaining Performance During Downsizing at Selected Agencies

GGD-98-46 Published: Mar 24, 1998. Publicly Released: Mar 27, 1998.
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Highlights

Pursuant to a congressional request, GAO reviewed the Department of Housing and Urban Development (HUD), the Department of the Interior, the General Services Administration (GSA), the National Aeronautics and Space Administration (NASA), and the Office of Personnel Management (OPM) to obtain information on the effects downsizing has had on their performance and what actions were taken to maintain performance, focusing on: (1) which components within the five agencies were downsized and to what extent; (2) what actions were taken to maintain performance for one selected downsized component at each parent agency, the results of those actions on the component's performance, and the effect of the downsizing on customer service; and (3) the lessons that the five components learned about maintaining performance during a period of downsizing.

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Agency missionsCost controlCustomer serviceFederal agency reorganizationFederal downsizingEmployee trainingPerformance measuresPrivatizationReductions in forceManagement reengineeringStrategic planning