Alternative Dispute Resolution: Employers' Experiences With ADR in the Workplace
GGD-97-157
Published: Aug 12, 1997. Publicly Released: Aug 12, 1997.
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Highlights
Pursuant to a congressional request, GAO provided information on alternative dispute resolution (ADR), focusing on: (1) private sector companies' and federal agencies' reasons for using ADR; (2) the types of ADR these organizations have made available to their employees through procedures other than those under collective bargaining agreements and the extent to which they have put these ADR processes in place; and (3) the results, if any, they have achieved by using ADR.
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