National Archives: A More Systematic Customer Focus Needed

GGD-94-3 Published: Oct 14, 1993. Publicly Released: Nov 15, 1993.

Highlights

Pursuant to a congressional request, GAO reviewed whether the National Archives and Records Administration (NARA) meets its customers' needs, focusing on how NARA identifies and responds to its customers' needs.

Full Report

Full Report (30 pages)

Office of Public Affairs

Chuck Young

Managing Director

youngc1@gao.gov

(202) 512-4800

Topics

Government Operations

Agency missionsArchivesCustomer serviceData collectionStrategic information systems planningSurveysNational archivesFederal registerLibrariesRecords management