Postal Service: Improved Labor/Management Relations at the Oklahoma City Post Office

Pursuant to a congressional request, GAO evaluated working conditions at the United States Postal Service (USPS) facility in Oklahoma City, focusing on: (1) general labor relations problems that occurred at the facility between 1986 and 1988; (2) actions USPS took to improve labor relations; and (3) the impact of improvements efforts on the labor relations climate.