Troubled Asset Relief Program:
Survey of Housing Counselors about the Home Affordable Modification Program (GAO-11-368SP, May 2011), an E-supplement to GAO-11-367R
GAO-11-368SP, May 26, 2011
This e-publication supplements our correspondence TROUBLED ASSET RELIEF PROGRAM: Results of Housing Counselors Survey on Borrowers' Experiences with HAMP (GAO-11-367R). The purpose of this e-publication is to provide the results of a Web-based survey of housing counselors that we conducted between October 21 and November 5, 2010, as part of our work for the report. These counselors belonged to network of counseling agencies that received funding from the National Foreclosure Mitigation Counseling Program (NFMC), which is administered by NeighborWorks America, a national nonprofit organization created by Congress that provides foreclosure prevention and community revitalization assistance. We received over 500 responses out of an estimated 3,500 counselors who could have potentially responded. (The survey was conducted through an online member site for NFMC subscribers, which is maintained by NFMC. According to NeighborWorks at the time of the survey there were 4,864 registered subscribers on the site. While the majority of subscribers were counselors, subscribers also included others such as counseling program administrators and Treasury and other agency staff. NeighborWorks estimated that about 25 percent of subscribers were non-counselors.).