FEMA Flood Maps: Some Standards and Processes in Place to Promote Map Accuracy and Outreach, but Opportunities Exist to Address Implementation Challenges

FEMA issued the Coordinated Needs Management Strategy Database User's Guide in May 2013. FEMA coordinates the management of mapping needs based on the Strategy to leverage existing digital map data to inventory and manage flood map update issues and support Flood Insurance Rate Map revision and production planning activities. FEMA's new Guide adds Floodplain Boundary Standard (FBS) Compliance requirements for both approximate and detailed studies and calls for this information to be submitted and tracked at the county and/or stream reach level. As a result, FEMA will be able to use FBS data as a more meaningful measure of map accuracy and to enhance reporting on FBS compliance.

On December 15, 2010, FEMA issued guidance for validating existing engineering data and procedures to implement a full validation assessment of the flood map inventory utilizing the Coordinated Needs Management Strategy CNMS. As a result, FEMA will be better able to use these procedures to verify the validity of existing engineering data prior to the initiation of a new or revised engineering flood study.

In August 2012, FEMA issued an IV&V Implementation Plan that established an approach to for project selection and a review methodology based on, among other things, requirements for statistical representation with respect to the distribution of the project population by FEMA region and mapping services provider. As a result, FEMA's IV&V process will better ensure that the results of nation-wide audits are generalizable and help FEMA management use the information more strategically.

Although FEMA nonconcured with this recommendation agency officials provided documentation that the Program Manager (PM) contractor is technically, managerially, and financially independent of the flood hazard development process and that the IV&V activities were contractually segregated from map production and technical services elements of the PM contract. Because of these steps to help ensure impartiality in IV&V activities, FEMA's efforts should help prevent a conflict of interest. In October 2012, FEMA provided documentation of its contractual approach to ensure impartiality in the conduct of the IV&V process including prohibitions specifying that subcontractors for the Program Management Contractor may not pursue any FEMA map production contracts and that the incentives are for the IV&V function are not linked to mapping production and quality services. As a result of these steps taken to specifically highlight and resolve issues of potential conflict, FEMA's ability to help ensure impartiality in the IV&V process will be enhanced and, thereby, the quality of the audit results.

In August 2012, FEMA provided a report on its mapping IV&V results that described the program goal to identify systematic program quality gaps and issues to inform continuous improvement activities by conducting quality compliance reviews based on established evaluation criteria. As a result of its more systematic data collection, FEMA's ability to establish corrective action plans to resolve issues identified through the IV&V process will be enhanced and FEMA management can use the information from national audits more strategically.

FEMA issued guidance for Flood Hazard Mapping Partners on May 25, 2011 establishing FEDD file review protocols for mapping projects, emphasizing the importance of timely and complete submission of Flood Insurance Study support data, and clarifying mapping partner responsibilities to ensure that all FEDD Files are accurate and complete by having mapping partners use a checklist and certify that flood mapping project documentation is complete. As a result of these efforts, FEMA will be better able to ensure that the agency is notifying the public as required and improve its community outreach efforts.

In September 2012, FEMA issued "Guidance for Tracking and Reporting the Instances and Root Causes of Appeals and Revised Preliminaries in the FEMA Mapping Production Lifecycle" that will provide the information needed to assess causal factors for appeals and protests and take effective corrective actions, as needed. As a result, FEMA's IV&V process will better ensure that the results of nation-wide audits are generalizable and help FEMA management use the information more strategically.

In September 2012, FEMA issued guidance that outlines a process to track the instances and root causes of community appeals to enhance visibility of systematic quality issues, provide transparency to stakeholders on the nature and causes of when revisions are necessary, and analyze any trends within the floodmapping production process when appeals are received. As a result, FEMA will be better able utilize data on community appeals and protests to inform its decisions about where to focus outreach efforts, and standardize the process by which mapping partners analyze appeals.

FEMA now conducts two annual surveys to measure flood risk awareness among the general public and among community officials in charge of assessing flood risk and communicating it to their constituents. In addition, FEMA has developed additional contracting requirements for its mapping partners that enable FEMA regions to collect data on the extent that FEMA resources are going toward community outreach across all facets of the mapping process. As a result, FEMA is better able to plan for and report on specific outreach activities for flood mapping on a regional or national level.

FEMA now conducts annual surveys to measure flood risk awareness among the general public and the community officials in charge of assessing flood risk and communicating it to their constituents. In addition, FEMA developed an Action Potential Index measurement tool for FEMA Regions to use in project planning to identify and rank communities' level of participation in risk reduction activities, and thus, the likelihood of a community's commitment to continued engagement with risk reduction. Finally, FEMA developed additional contracting requirements for its mapping partners that enable FEMA regions to collect data on FEMA resources used for community outreach throughout the mapping process. As a result, FEMA is better able to ensure that its resources for flood mapping outreach efforts are allocated in the most effective manner.

FEMA's Risk MAP Outreach Team has established a regular bi-weekly meeting with FloodSmart leadership and providers to identify opportunities to leverage FloodSmart expertise and resources within Risk MAP's community engagement and outreach efforts. For example, Risk Map and FloodSmart officials worked together to review the Risk MAP project timeline to identify when and how best to leverage FloodSmart resources to disseminate flood risk and insurance information within a given project area. In addition to bi-weekly meetings, Risk MAP and Floodsmart officials coordinate their stakeholder outreach efforts to present a unified message regarding flood mapping and flood insurance. For example, FEMA's FloodSmart Website now includes a variety of resources available to the public that are designed to communicate the importance of flood mapping efforts. As a result of these efforts, FEMA is better use its resources to increase public acceptance of flood maps.