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Questionnaire Design Problems Limit Usefulness of Results

FPCD-82-9 Published: Mar 11, 1982. Publicly Released: Mar 11, 1982.
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Highlights

GAO reviewed the design of two merit systems review and studies (MSRS) questionnaires, one dealing with the merit system and the other with reprisal.

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Civil serviceFederal employeesJob satisfaction surveysMerit compensationSurveysWritten communicationMerit systemsMinoritiesPersonnel managementCivil service reform