Small Business Administration: Enhancements Needed for Loan Monitoring System Benchmark Study
AIMD-99-165
Published: May 14, 1999. Publicly Released: May 14, 1999.
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Highlights
Pursuant to a congressional request, GAO reviewed a benchmark study conducted by a contractor comparing the Small Business Administration's (SBA) loan monitoring business processes to those of selected public and private sector organizations.
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Topics
Comparative analysisLoan accounting systemsPerformance measuresPrivate sector practicesManagement reengineeringSmall business loansSmall businessBest practicesRisk managementGovernment subsidies