Measuring Performance and Demonstrating Results of Information Technology Investments
AIMD-98-89: Published: Mar 1, 1998. Publicly Released: Mar 1, 1998.
- Full Report:
GAO published a guide to assist federal agencies in understanding and devising effective information technology (IT) measurement implementation approaches, and a framework for agencies to consider when designing and implementing their IT performance management approaches, focusing on: (1) the demand for performance management; (2) fundamental practices; (3) five practice areas: (a) IT results chain; (b) balanced scorecard approaches; (c) target measures, results, and accountability at different decisionmaking tiers; (d) comprehensive measure, data collection, and analysis capability; and (e) performance of IT business processes to better support mission goals; and (4) key lessons learned for effective implementation.