Executive Guide:

Measuring Performance and Demonstrating Results of Information Technology Investments

AIMD-98-89: Published: Mar 1, 1998. Publicly Released: Mar 1, 1998.

Contact:

Jack L. Brock, Jr
(202) 512-4841
contact@gao.gov

 

Office of Public Affairs
(202) 512-4800
youngc1@gao.gov

GAO published a guide to assist federal agencies in understanding and devising effective information technology (IT) measurement implementation approaches, and a framework for agencies to consider when designing and implementing their IT performance management approaches, focusing on: (1) the demand for performance management; (2) fundamental practices; (3) five practice areas: (a) IT results chain; (b) balanced scorecard approaches; (c) target measures, results, and accountability at different decisionmaking tiers; (d) comprehensive measure, data collection, and analysis capability; and (e) performance of IT business processes to better support mission goals; and (4) key lessons learned for effective implementation.

Apr 2, 2014

Feb 26, 2014

Feb 12, 2014

Jan 13, 2014

Nov 13, 2013

Nov 6, 2013

Sep 12, 2013

Sep 11, 2013

Looking for more? Browse all our products here