Business Process Reengineering Assessment Guide--Version 3

AIMD-10.1.15: Published: Apr 1, 1997. Publicly Released: Apr 1, 1997.

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GAO published a guide to assist federal agencies in their business process reengineering efforts, focusing on: (1) identifying customer needs and performance problems; (2) controlling risks and maximizing benefits; (3) reassessing strategic goals; (4) managing organizational changes; and (5) implementing new processes.

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