Electronic Government: Initiatives Sponsored by the Office of Management and Budget Have Made Mixed Progress

One of the five priorities in the President's Management Agenda is the expansion of electronic (e-) government--the use of Internet applications to enhance access to and delivery of government information and services. To this end, the Office of Management and Budget (OMB) has sponsored 25 high-profile e-government initiatives. The initiatives were selected on the basis of value to citizens, potential improvement in agency efficiency, and the likelihood of being deployed within 18 to 24 months. In May 2002, a total of 91 objectives were set for these initiatives. At the request of Congress, GAO assessed the progress of the initiatives in addressing these 91 objectives as well as key challenges they have faced.