OPM's Retirement Processing System Modernization
The Office of Personnel Management's (OPM) efforts to automate its retirement processing system have been hampered by long-standing challenges.
OPM's efforts to reduce federal retirement processing time have included attempts over more than two decades to modernize its retirement processing system by automating paper-based processes and replacing antiquated information systems. However, these efforts have been unsuccessful due to weaknesses in key management practices such as project management, risk management, organizational change management, system testing, cost estimating, and progress reporting. The agency cancelled its most recent large-scale retirement modernization effort in February 2011.
In January 2012, OPM released a new plan to improve retirement processing that aims to achieve targeted, incremental retirement process improvements rather than a large-scale information system-based modernization. However, concerns remain because the agency's new plan does not address improving or eliminating the legacy information systems that support retirement processing.
GAO-13-580T: Published: May 9, 2013. Publicly Released: May 9, 2013.
GAO-12-430T: Published: Feb 1, 2012. Publicly Released: Feb 1, 2012.
GAO-12-226T: Published: Nov 15, 2011. Publicly Released: Nov 15, 2011.
GAO-09-529: Published: Apr 21, 2009. Publicly Released: Apr 21, 2009.
GAO-08-576R: Published: Mar 28, 2008. Publicly Released: Mar 28, 2008.
GAO-15-277T: Published: Dec 10, 2014. Publicly Released: Dec 10, 2014.
GAO-14-215: Published: Jan 29, 2014. Publicly Released: Jan 29, 2014.
GAO-12-58: Published: Jan 24, 2012. Publicly Released: Jan 25, 2012.
GAO-09-632T: Published: Apr 22, 2009. Publicly Released: Apr 22, 2009.
GAO-08-345: Published: Jan 31, 2008. Publicly Released: Jan 31, 2008.
GAO-07-838T: Published: May 10, 2007. Publicly Released: May 10, 2007.
GAO-06-708: Published: Jun 22, 2006. Publicly Released: Jul 21, 2006.
GAO-05-832SP: Published: Jul 27, 2005. Publicly Released: Jul 27, 2005.
GAO-05-237: Published: Feb 28, 2005. Publicly Released: Feb 28, 2005.