Key Issues > OPM's Retirement Processing System Modernization
it icon, source: PhotoDisc

OPM's Retirement Processing System Modernization

The Office of Personnel Management's (OPM) efforts to automate its retirement processing system have been hampered by long-standing challenges.

  1. Share with Facebook 
  2. Share with Twitter 
  3. Share with LinkedIn 
  4. Share with mail 

OPM's efforts to reduce federal retirement processing time have included attempts over more than two decades to modernize its retirement processing system by automating paper-based processes and replacing antiquated information systems. However, these efforts have been unsuccessful due to weaknesses in key management practices such as project management, risk management, organizational change management, system testing, cost estimating, and progress reporting. The agency cancelled its most recent large-scale retirement modernization effort in February 2011.

In January 2012, OPM released a new plan to improve retirement processing that aims to achieve targeted, incremental retirement process improvements rather than a large-scale information system-based modernization. However, concerns remain because the agency's new plan does not address improving or eliminating the legacy information systems that support retirement processing.

Looking for our recommendations? Click on any report to find each associated recommendation and its current implementation status.

More Reports

Human Capital: Trends in Executive and Judicial Pay
http://gao.gov/products/GAO-06-708

GAO-06-708: Published: Jun 22, 2006. Publicly Released: Jul 21, 2006.
There are no other materials currently linked to this content
  • portrait of Valerie C. Melvin
    • Valerie C. Melvin
    • Director, Information Management and Technology Resources Issues
    • melvinv@gao.gov
    • 202-512-6304