Program management (1 - 10 of 46 items)
Veterans Crisis Line: Additional Testing, Monitoring, and Information Needed to Ensure Better Quality Service
GAO-16-373: Published: May 26, 2016. Publicly Released: Jun 27, 2016.
GAO found that the Department of Veterans Affairs (VA) did not meet its call response time goals for the Veterans Crisis Line (VCL), although extended call wait times were not common. VA's goal is to answer 90 percent of VCL calls at the VCL primary center within 30 seconds. Currently, calls not answered within 30 seconds route to VCL backup call centers; however, for 5 months of fiscal year 2015,...
Veterans Justice Outreach Program: VA Could Improve Management by Establishing Performance Measures and Fully Assessing Risks
GAO-16-393: Published: Apr 28, 2016. Publicly Released: Apr 28, 2016.
The Veterans Justice Outreach (VJO) Program—created by the Department of Veterans Affairs (VA)—operates through VA medical centers to provide services to veterans involved in local criminal justice systems, and in fiscal year 2015 served about 46,500 veterans, mostly men and many diagnosed with mental health or substance abuse problems. Officials from VA medical centers manage more than 260 VJ...
Veteran-Owned Small Businesses: VA Improved Its Verification Program but Lacks an Effective Operational Plan for Ongoing Efforts
GAO-16-129: Published: Mar 21, 2016. Publicly Released: Mar 21, 2016.
Since GAO's 2013 report, the Department of Veterans Affairs (VA) took significant steps to improve how it verifies and communicates with veteran-owned small businesses, consistent with several of GAO's previous recommendations. VA reported that due to process improvements, it reduced average application processing times by more than 50 percent—from 85 days in 2012 to 41 in 2015. VA reported that...
Adaptive Sports Grant Program: VA Has Taken Steps toward Better Grantee Selection and Oversight, but Additional Actions Needed
GAO-15-791: Published: Sep 28, 2015. Publicly Released: Sep 28, 2015.
From December 2013 through September 2014, VA developed implementing regulations, announced availability of funding, and selected grantees—ultimately awarding 69 grants from a pool of 161 applications to receive funding under its adaptive sports grant program. VA selected grantees in three steps, including (1) eliminating non-qualifying applications, (2) scoring and ranking qualifying applicatio...
Transitioning Veterans: Improved Oversight Needed to Enhance Implementation of Transition Assistance Program
GAO-14-144: Published: Mar 5, 2014. Publicly Released: Mar 5, 2014.
The Departments of Defense (DOD), Labor (DOL), and Veterans Affairs (VA) have implemented most of the key components of the Transition Assistance Program (TAP), a gateway to information and services available to servicemembers transitioning to civilian life. However, the agencies are still in the process of implementing other key components of TAP. While originally planned for October 2013, agenci...
VA Health Care: Additional Steps Needed to Strengthen Beneficiary Travel Program Management and Oversight
GAO-13-632: Published: Jul 15, 2013. Publicly Released: Jul 15, 2013.
The Department of Veterans Affairs' (VA) Veterans Health Administration (VHA) has developed efforts to improve the Beneficiary Travel Program, but lack of internal controls may impede their effectiveness. Specifically, VHA has developed multiple efforts to improve the management and oversight of its process for reimbursing veterans' travel expenses for medical appointments, as well as the timeline...
Contracting Strategies: Data and Oversight Problems Hamper Opportunities to Leverage Value of Interagency and Enterprisewide Contracts
GAO-10-367: Published: Apr 29, 2010. Publicly Released: May 24, 2010.
Agencies can use several different types of contracts to leverage the government's buying power for goods and services. These include interagency contracts--where one agency uses another's contract for its own needs--such as the General Services Administration (GSA) and the Department of Veterans Affairs multiple award schedule (MAS) contracts, multiagency contracts (MAC) for a wide range of goods...
VA's Fiduciary Program: VA Plans to Improve Program Compliance and Policies, but Sustained Management Attention is Needed
GAO-10-635T: Published: Apr 22, 2010. Publicly Released: Apr 22, 2010.
The Department of Veterans Affairs (VA) pays billions of dollars in compensation and pension benefits to disabled veterans and their dependents. For those beneficiaries who are unable to manage their own affairs, VA appoints a third party, called a fiduciary, to manage their VA funds. Congress, VA's Office of Inspector General (OIG) and GAO have noted that VA does not always have, or adhere to, ef...
VA's Fiduciary Program: Improved Compliance and Policies Could Better Safeguard Veterans' Benefits
GAO-10-241: Published: Feb 26, 2010. Publicly Released: Mar 29, 2010.
Many individuals receiving monthly compensation and pension benefits from the Department of Veterans Affairs (VA) have mental impairments that prevent them from managing their finances. VA's Fiduciary Program selects and oversees third parties, called fiduciaries, to help manage and protect beneficiaries' funds. GAO examined (1) how effective program policies and procedures are in monitoring fiduc...
Veterans' Disability Benefits: Opportunities Remain for Improving Accountability for and Access to Benefits Delivery at Discharge Program
GAO-10-450T: Published: Feb 24, 2010. Publicly Released: Feb 24, 2010.
Through the Benefits Delivery at Discharge (BDD) program, the Department of Veterans Affairs (VA) collaborates with the Department of Defense (DOD) to streamline access to veterans' disability benefits by allowing some servicemembers to file a claim and undergo a single collaborative exam process prior to discharge. BDD is designed for servicemembers with conditions that, while disabling, do not g...