Performance measures (1 - 10 of 83 items)
Cloud Computing: Agencies Need to Incorporate Key Practices to Ensure Effective Performance
GAO-16-325: Published: Apr 7, 2016. Publicly Released: Apr 7, 2016.
Federal and private sector guidance highlights the importance of federal agencies using a service level agreement (SLA) in a contract when acquiring information technology (IT) services through a cloud computing services provider. An SLA defines the level of service and performance expected from a provider, how that performance will be measured, and what enforcement mechanisms will be used to ensu...
Information Technology: FDA Has Taken Steps to Address Challenges but Needs a Comprehensive Strategic Plan
GAO-16-182: Published: Dec 17, 2015. Publicly Released: Dec 17, 2015.
As of September 2015, the Food and Drug Administration (FDA), an agency within the Department of Health and Human Services (HHS), had developed and released a new information technology (IT) strategic plan, entitled Information Technology Strategic Plan, Version 1.0 . The plan, according to the agency's Chief Information Officer (CIO), was developed to help FDA's Office of Information Management a...
Information Technology Reform: Billions of Dollars in Savings Have Been Realized, but Agencies Need to Complete Reinvestment Plans
GAO-15-617: Published: Sep 15, 2015. Publicly Released: Sep 15, 2015.
Twenty-four of the 26 federal agencies participating in the Office of Management and Budget's (OMB) information technology (IT) reform initiatives reported achieving an estimated total of $3.6 billion dollars in cost savings and avoidances between fiscal years 2011 and 2014. Slightly more than half (or about $2.0 billion) of the savings and avoidances were from data center consolidation and optimi...
DHS IT Contracting: Steps Taken to Enhance EAGLE II Small Business Opportunities, but Better Assessment Data Needed
GAO-15-551: Published: Jun 24, 2015. Publicly Released: Jun 24, 2015.
Department of Homeland Security (DHS) procurement officials reported taking three key steps to enhance small business participation in the Enterprise Acquisition Gateway for Leading-Edge Solutions II (EAGLE II) contracts:Creating small business tracks within each of EAGLE II's three lines of business, including socioeconomic set-aside tracks, to exclusively target competitions to small businesses...
Healthcare.gov: Ineffective Planning and Oversight Practices Underscore the Need for Improved Contract Management
GAO-14-694: Published: Jul 30, 2014. Publicly Released: Jul 30, 2014.
The Centers for Medicare & Medicaid Services (CMS) undertook the development of Healthcare.gov and its related systems without effective planning or oversight practices, despite facing a number of challenges that increased both the level of risk and the need for effective oversight. CMS officials explained that the task of developing a first-of-its-kind federal marketplace was a complex effort wit...
Data Center Consolidation: Strengthened Oversight Needed to Achieve Cost Savings Goal
GAO-13-378: Published: Apr 23, 2013. Publicly Released: May 14, 2013.
The 24 agencies participating in the Federal Data Center Consolidation Initiative (FDCCI) made progress towards the Office of Management and Budget's (OMB) goal to close 40 percent, or 1,253 of the 3,133 total federal data centers, by the end of 2015, but OMB has not measured agencies' progress against its other goal of $3 billion in cost savings by the end of 2015. Agencies closed 420 data center...
Information Technology: Consistently Applying Best Practices Could Help IRS Improve the Reliability of Reported Cost and Schedule Information
GAO-13-401: Published: Apr 17, 2013. Publicly Released: Apr 17, 2013.
According to the Internal Revenue Service (IRS), 12 of its 20 major information technology (IT) investments were within 10 percent of cost and schedule estimates or significantly below cost between October 2011 and October 2012. For the remaining 8 investments, 3 were reported as being significantly over cost and 5 were reported as being significantly behind schedule. Reported reasons for these si...
Major Automated Information Systems: Selected Defense Programs Need to Implement Key Acquisition Practices
GAO-13-311: Published: Mar 28, 2013. Publicly Released: Mar 28, 2013.
Of the 14 selected Department of Defense (DOD) major automated information system (MAIS) programs, 9 had stayed within their planned cost estimates, while 5 did not (with cost increases ranging from 3 to 578 percent); 5 programs remained on schedule, while 9 experienced delays (ranging from 6 months to 10 years); and 8 programs met their system performance targets, while 5 did not fully meet their...
Information Technology: OMB and Agencies Need to Fully Implement Major Initiatives to Save Billions of Dollars
GAO-13-297T: Published: Jan 22, 2013. Publicly Released: Jan 22, 2013.
GAO has issued a number of key reports on the federal government's efforts to efficiently acquire and operate information technology (IT) investments and found that if major initiatives are fully implemented, billions of dollars in savings could be realized. In particular, GAO has made recommendations regarding the Office of Management and Budget's (OMB) public website, known as the IT Dashboard,...
Electronic Government Act: Agencies Have Implemented Most Provisions, but Key Areas of Attention Remain
GAO-12-782: Published: Sep 12, 2012. Publicly Released: Sep 14, 2012.
The Office of Management and Budget (OMB) and other agencies have taken steps to carry out leadership and organizational responsibilities as called for by the E-Government Act. Specifically, OMB's Office of Electronic Government has issued key guidance for agencies on complying with the requirements of the act and coordinated annual reporting to Congress on agency compliance with the act. In addit...