Reports and Testimonies - Browse by topic
Customer service (1 - 10 of 27 items) in Custom Date Range
VA Health Care:
Actions Needed to Improve Administration and Oversight of Veterans' Millennium Act Emergency Care Benefit
Published: Mar 6, 2014. Publicly Released: Mar 6, 2014.
The Number, Role, and Ownership of Pharmacy Services Administrative Organizations
Published: Jan 29, 2013. Publicly Released: Feb 28, 2013.
Returned Peace Corps Volunteers:
Labor and Peace Corps Need Joint Approach to Monitor Access to and Quality of Health Care Benefits
Published: Nov 19, 2012. Publicly Released: Nov 19, 2012.
Group Purchasing Organizations:
Services Provided to Customers and Initiatives Regarding Their Business Practices
Published: Aug 24, 2010. Publicly Released: Sep 27, 2010.
Callers Can Access 1-800-MEDICARE Services, but Responsibility within CMS for Limited English Proficiency Plan Unclear
Published: Dec 29, 2008. Publicly Released: Jan 28, 2009.
Social Security Administration Field Offices:
Reduced Workforce Faces Challenges as Baby Boomers Retire
Published: May 8, 2008. Publicly Released: May 8, 2008.
Medicare Part D:
Prescription Drug Plan Sponsor Call Center Responses Were Prompt, but Not Consistently Accurate and Complete
Published: Jun 30, 2006. Publicly Released: Jul 10, 2006.
Quality of CMS Communications to Beneficiaries on the Prescription Drug Benefit Could Be Improved
Published: May 4, 2006. Publicly Released: May 4, 2006.
Communications to Beneficiaries on the Prescription Drug Benefit Could Be Improved
Published: May 3, 2006. Publicly Released: May 3, 2006.
CMS's Beneficiary Education and Outreach Efforts for the Medicare Prescription Drug Discount Card and Transitional Assistance Program
Published: Nov 18, 2005. Publicly Released: Nov 30, 2005.