All Topics » Business Regulation and Consumer Protection
Business Regulation and Consumer Protection (21 - 30 of 1,302 items)
Internet Protocol Transition: FCC Should Strengthen Its Data Collection Efforts to Assess the Transition's Effects
GAO-16-167: Published: Dec 16, 2015. Publicly Released: Dec 16, 2015.
As the nation's telecommunications systems transition from legacy telephone networks to Internet Protocol (IP)-based networks, telecommunications carriers can face challenges during times of crisis that affect end users' ability to call 911 and receive emergency communications. These challenges include (1) preserving consumer service and (2) supporting existing emergency communications services an...
Small Business: Action Needed to Determine Whether DOD's Comprehensive Subcontracting Plan Test Program Should Be Made Permanent
GAO-16-27: Published: Nov 16, 2015. Publicly Released: Nov 16, 2015.
Reviews commissioned by the Department of Defense (DOD) concluded that the Test Program for Negotiation of Comprehensive Small Business Subcontracting Plans (Test Program) has resulted in the avoidance of millions of dollars in administrative costs for both program participants and DOD. According to the review conducted in 2013, the 12 firms then participating in the program avoided about $18.5 mi...
Veteran-Owned Small Businesses: Preliminary Observations on Verification Program Progress and Challenges
GAO-16-179T: Published: Nov 4, 2015. Publicly Released: Nov 4, 2015.
Based on GAO's preliminary observations, the Department of Veterans Affairs (VA) has made significant improvements to its verification process and communication with veterans since GAO's 2013 report. VA reported it reduced its average application processing times by more than 50 percent—from 85 days in 2012 to 41 in 2015. GAO reviewed a randomly selected sample of verification applications and f...
Small Business Administration: Leadership Attention Needed to Overcome Management Challenges
GAO-15-347: Published: Sep 22, 2015. Publicly Released: Oct 28, 2015.
GAO has a related report that discusses SBA’s organizational structure with a focus on its regional offices. See Small Business Administration: Views on the Operational Effects of Closing Regional Offices, GAO-15-369 (Washington, D.C.: Sept. 22, 2015).What GAO FoundThe Small Business Administration (SBA) has not resolved many of its long-standing management challenges due to a lack of sustained...
Small Business Administration: Views on the Operational Effects of Closing Regional Offices
GAO-15-369: Published: Sep 22, 2015. Publicly Released: Oct 28, 2015.
GAO has a related report that addresses a range of SBA management issues, including strategic planning, human capital management, organizational structure, enterprise risk management, procedural guidance, and information technology. See Small Business Administration: Leadership Attention Needed to Overcome Management Challenges, GAO-15-347 (Washington, D.C.: Sept. 22, 2015).What GAO FoundWhile lon...
Lender-Placed Insurance: More Robust Data Could Improve Oversight
GAO-15-631: Published: Sep 8, 2015. Publicly Released: Sep 8, 2015.
Mortgage servicers purchase lender-placed insurance (LPI) for mortgages whose borrower-purchased insurance coverage lapses, most often because of nonpayment by the borrower or cancellation or nonrenewal by the original insurer. The limited information available indicates that LPI generally affects 1 percent to 2 percent of all mortgaged properties annually and has become less prevalent since the 2...
Mortgage Reforms: Actions Needed to Help Assess Effects of New Regulations
GAO-15-185: Published: Jun 25, 2015. Publicly Released: Jul 27, 2015.
Federal agency officials, market participants, and observers estimated that the qualified mortgage (QM) and qualified residential mortgage (QRM) regulations would have limited initial effects because most loans originated in recent years largely conformed with QM criteria.The QM regulations, which address lenders' responsibilities to determine a borrower's ability to repay a loan, set forth standa...
Small Business Administration: Additional Steps Needed to Help Ensure More Timely Disaster Assistance
GAO-15-727T: Published: Jul 8, 2015. Publicly Released: Jul 8, 2015.
Following Hurricane Sandy, the Small Business Administration (SBA) did not meet its timeliness goal (21 days) for processing business loan applications. From receipt to loan decision, SBA averaged 45 days to process physical disaster loans and 38 days for economic injury loans. SBA did not expect early receipt of a high volume of loan applications, and delayed increasing staffing—which in turn i...
Accessible Communications: FCC Should Evaluate the Effectiveness of Its Public Outreach Efforts
GAO-15-574: Published: Jun 25, 2015. Publicly Released: Jun 25, 2015.
The Federal Communications Commission (FCC) established accessibility complaint and enforcement procedures within the time frames mandated by the 21st Century Communications and Video Accessibility Act of 2010 (CVAA) to ensure that people with disabilities would have access to advanced communications. FCC's complaint and enforcement procedures enable consumers to file (1) a pre-complaint Request f...
DHS IT Contracting: Steps Taken to Enhance EAGLE II Small Business Opportunities, but Better Assessment Data Needed
GAO-15-551: Published: Jun 24, 2015. Publicly Released: Jun 24, 2015.
Department of Homeland Security (DHS) procurement officials reported taking three key steps to enhance small business participation in the Enterprise Acquisition Gateway for Leading-Edge Solutions II (EAGLE II) contracts:Creating small business tracks within each of EAGLE II's three lines of business, including socioeconomic set-aside tracks, to exclusively target competitions to small businesses...